Welcome to our Quality Returns and Refunds page! Your satisfaction is our top priority, and we’re dedicated to ensuring a smooth and hassle-free returns experience. Here, you’ll find all the details about our return and refund policy, including guidelines, steps to initiate a return, and what to expect once your request has been submitted. If you have any further questions or concerns, please don’t hesitate to contact us. We’re always happy to assist!
HOW LONG DO I HAVE TO RETURN MY ORDER?
For Non-HazMat goods, please plan to return your package in a timely manner, we accept returns up to 3 days after delivery of your package. To initiate a return request, please reply to your order confirmation email or send a message to: [email protected]
For HazMat goods such as products with N2O, it is not returnable.
Show more
Show less
HOW CAN I REQUEST A REFUND?
For Non-HazMat goods, As soon as your returned package arrives at our warehouse, a refund will be issued to your original payment method. Please allow up to 10 business days for the refund to show up on your account statement.
For HazMat goods such as products with N2O, it is not returnable.
Show more
Show less
RETURNS PACKAGING
For Non-HazMat goods, please note that due to the nature of our goods, we can only accept returns in the original packaging. Any returns in custom packaging will not be accepted due to specific dangerous goods restrictions.
As mentioned above, for HazMat goods such as products with N2O, it is not returnable.
Show more
Show less
HOW DO I ITINITIATE A RETURN?
For Non-HazMat goods, please plan to return your package in a timely manner, we accept returns up to 3 days after delivery of your package. To initiate a return request, please reply to your order confirmation email or send a message to: [email protected]
Please note that due to the nature of our goods, we can only accept returns in the original packaging. Any returns in custom packaging will not be accepted due to shipping restrictions.
For HazMat goods such as products with N2O, it is not returnable.
Show more
Show less
HOW LONG IS THE OVERALL RETURN PROCESS?
Please allow up to 10 business days for the refund to show up on your account statement.
Show more
Show less
WHAT IF I RECEIVED THE WRONG ITEM?
Kindly take a picture of the item that you have received and send an email to [email protected] to reach out to our Customer Service Team so we can further investigate what happened.
Show more
Show less
HOW CAN I CONTACT CUSTOMER SERVICE FOR ASSISTANCE WITH A RETURN OR REFUND?
Kindly send an email to [email protected] to reach out to our Customer Service Team.
